Refund and Cancellation Policy
Last Updated: July 1, 2026 At Play XI Cricket League Private Limited (PCL Cricket), we aim to provide clear and transparent information regarding payments, registrations, trials, tournaments, leagues, and other services offered through our Website. Please read this Refund and Cancellation Policy carefully before making any payment or registration. By completing a registration or payment through our Website, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.1. Registration and Trial Fees
Registration fees, trial fees, application fees, or other charges paid for participation in cricket trials, selection processes, tournaments, events, leagues, or related activities are generally non-refundable once the registration or payment has been successfully completed. This is because the Company may incur administrative, operational, processing, venue, scheduling, and other costs in connection with your registration or participation. Therefore, please carefully review all information about the relevant service, trial, tournament, event, or league before completing your payment.2. No Refund After Successful Registration
Once a registration or payment has been successfully completed, we generally do not provide refunds for:- Change of mind
- Failure to attend a scheduled trial, match, tournament, or event
- Personal reasons
- Change in personal circumstances
- Failure to meet eligibility requirements due to incorrect information provided by you
- Failure to attend after receiving a registration confirmation
- Voluntary withdrawal from participation
- Failure to respond to communication from the Company
- Any other reason not directly attributable to the Company
3. Player Selection
Payment of a registration or trial fee does not guarantee player selection for any team, tournament, league, match, or other cricket-related opportunity. Selection is based on the applicable selection criteria, trial performance, eligibility, team requirements, and decisions of the authorized selection panel or Company representatives. If a participant is not selected after participating in a trial or selection process, the registration or trial fee will generally not be refundable.4. Additional Fees After Selection
Where applicable, selected players may be required to pay additional fees for participation in tournaments, leagues, teams, matches, kits, facilities, or other services. Any such fees and applicable terms will be communicated to the relevant participant before payment. Once such payment has been successfully completed, the applicable fee will generally be non-refundable, subject to any specific refund terms communicated for that particular service or event.5. Cancellation or Postponement by the Company
In certain circumstances, the Company may need to cancel, postpone, reschedule, relocate, or modify a trial, tournament, match, event, or league due to circumstances including:- Weather conditions
- Venue or ground availability
- Government restrictions
- Public health concerns
- Safety concerns
- Technical or operational issues
- Insufficient participation
- Force majeure events
- Other circumstances beyond the Company’s reasonable control
- Reschedule the event or activity;
- Transfer your registration to a future date or event;
- Provide a credit or adjustment toward another eligible service; or
- Provide a refund where the Company determines that a refund is appropriate.
6. Duplicate or Incorrect Payments
If you believe that you have made a duplicate payment or that an incorrect amount has been charged due to a technical or payment processing error, please contact us as soon as possible. We will review the transaction and, where the error is verified, take appropriate action in accordance with the circumstances and applicable payment processing procedures.7. Payment Processing Issues
Payments made through third-party payment gateways or payment service providers may be subject to their own terms and policies. If an amount has been debited from your bank account or payment method but your registration was not successfully completed, please contact us with the relevant transaction details. We will review the payment status and coordinate with the applicable payment service provider where necessary.8. Refund Processing
Where a refund is approved by the Company, the refund will generally be processed using the original payment method or another appropriate method determined by the Company or payment service provider. The time required for the refunded amount to appear in your bank account or payment method may depend on the payment gateway, bank, or financial institution. The Company is not responsible for delays caused by third-party payment processors or banking institutions.9. How to Request a Refund
If you believe that you are eligible for a refund under this Policy or the specific terms applicable to your registration or service, you should contact us as soon as possible. Your request should include:- Full name
- Registered email address
- Registered phone number
- Registration or booking details, if applicable
- Payment or transaction reference number
- Date of payment
- Reason for the refund request
- Any supporting information or documents
10. Contacting Us
If you have any questions, concerns, complaints, or refund-related requests regarding this Refund and Cancellation Policy, you can contact us using the details below: Play XI Cricket League Private Limited Contact Us: https://pclcricket.com/contact-us/ Email: info@pclcricket.com Address: D-36, First Floor, Near Red FM Building, Noida Sector-02, Noida, Uttar Pradesh, India Phone / WhatsApp: +91 9953735595 +91 9354614442 We will make reasonable efforts to review and respond to refund-related requests within a reasonable period.11. Changes to This Refund Policy
We reserve the right to update or modify this Refund and Cancellation Policy from time to time. Any changes will be published on this page, and the “Last Updated” date will be revised accordingly. You are encouraged to review this Policy periodically for any changes.© Play XI Cricket League Private Limited. All Rights Reserved.